SAN JOSE , May possibly 18, 2022 /PRNewswire/ — Quark.ai, the market primary Autonomous Aid Platform for Buyer/Industry Assist, these days announced the introduction of its Autonomous Help System for B2B eCommerce, and the successful completion of its pilot software at a Fortune 500 company that sells tens of millions of significant tech solutions on-line.
Quark.ai’s remedy squarely addresses a virtually ubiquitous obstacle for B2B eCommerce customers: the trouble in obtaining ready accessibility to required and precise merchandise info. The best ecommerce consumer issues are minimal and inaccurate product details, according to SAPIO Investigate. This obstacle – normally cited as the most stubborn impediment to closing income — triggered almost 98% of shoppers to be discouraged from finishing a purchase, in accordance to an Episerver survey.
Whether or not serving a purchaser company agent or by means of its self-provider smart and conversational Autonomous Aid chatbot, Quark.ai Autonomous B2B eCommerce Support offers instantaneous access to the suitable answers by automatically, and accurately interpreting shopper inquiries. Quark.ai increases informational integrity by ingesting and analyzing all of an enterprise’s existing solution information from across its full group. It combines Deep Mastering, Pure Language Processing and Pc Eyesight to deliver unsurpassed precision, dependability and velocity-to-resolution for some of industry’s most mission-essential buyer concerns.
“Quark.ai is proud to prolong our most effective-in-course Autonomous Help Platform to B2B eCommerce, which is one particular of the most strong motorists of organization digitization,” said Quark.ai Co-Founder and Chief Executive Officer Prosenjit Sen. “We are specifically pleased to have piloted this powerful operation so correctly with a person of the best B2B substantial tech solution marketplaces in the entire world.”
B2B eCommerce has almost doubled in sizing in the final two many years to come to be the chosen method for B2B procurement, accounting for fifty percent of all B2B purchasing, according to a new examine by Electronic Commerce 360-B2B Information.
About Quark.ai
Quark.ai is the technological innovation chief in Autonomous Customer Assist and Autonomous B2B eCommerce Help. Quark.ai’s multi-channel platform combines Deep Finding out, Normal Language Processing and Personal computer Eyesight to interpret complex client conditions and instantly deliver resolutions at scale with unsurpassed accuracy and velocity. The final result is unmatched efficiency and scalability in Purchaser Assistance, with lower escalations, larger Consumer Fulfillment and significant value personal savings. More information and facts may possibly be observed at https://quark.ai.
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